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FAQs

FAQs

HOW TO PAY?

OTAKU PLUG, now accepts the following payment methods: Visa, Visa Debit, MasterCard, American Express, Apple Pay and PayPal.

Please note, we do not store credit card details. Nor do we share customer details with any 3rd parties.

DELIVERY INFORMATION.

Orders are subject to processing times. The following delivery timeframes may apply. Signed for delivery timeframes are estimated and not always guaranteed. North America is subject to a 2-15 business day delivery time frame. Rest of World is subject to 7-15 business day delivery time frame. Due to high demand of product as well order volumes based on time of year, There may be delays in orders. We appreciate your patience!  

Please provide residential addresses or these orders will be refunded. We also reserve the right to cancel orders in areas which cannot be serviced by express couriers.

PRE ORDERS.

If a product is on a pre-order you will not be charged up until the product has been shipped and you have been emailed the tracking number. Please note that some tracking emails will take 24-48hours to be sent out after the funds have been received!

LOCATING YOUR PARCEL.

Packages are only classified as “lost” after 30 working days since the estimated time of the arrival of the package. Please email us at support@otakuplug.com ! Please note we are not responsible for packages which are unclaimed or where incorrect shipping information has been provided. If your order has been returned to us due to incorrect shipping information or failure to being claimed. We will incur a postage and packaging fee to be resent to the recipient. Please note that a refund for a missing package excludes the shipping fee. All packages are packaged as securely as possible however it is possible that items can be damaged due to the way they are treated within transit. We take it very seriously! Please email any concerns to our customer support@otakuplug.com. 

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